Refund Policy

1. The short version

• Unopened gemstone orders can be returned within 7 days of delivery for a full refund of the stone price.
• Cancellations before dispatch are refunded in full, no questions asked.
• Damaged or wrong stones are replaced or refunded once we have seen them.
• Lab certificate fees (IGI or GIA) are not refundable once the certificate has been issued, because the laboratory has already done the work.

Tell us within 7 days of delivery and we will start the process. After that, please write to us anyway — we would rather find a solution than lose a customer.

2. Returning a gemstone

Write to advinamyaassociates@gmail.com with your order number (the reference shown in My Orders) and the reason. We will reply with a return authorisation and the address to send the stone to. Please do not ship anything back before that reply — an unauthorised parcel cannot be matched to your order.

The stone must come back:

• Unused and unaltered — no re-polishing, re-setting, or engraving.
• In its original pouch, box, and packaging, undamaged.
• With its lab certificate and any IGI or GIA report that was issued for it, in the same condition.
• Within 7 days of the delivery date shown on your order.

When the parcel reaches us we check the stone against its certificate and the photograph on file. If everything matches, the refund is approved the same day.

3. What is not refundable

• Lab certificate fees. Once an IGI or GIA certificate has been issued, that fee stays with the laboratory and is not returned.
• Gemstones you have altered or worn out. A stone that has been re-polished, chipped by you, or reset in jewellery cannot be returned as new.
• Guidance already delivered. Free gemstone guidance costs nothing. Any written report sent to you is delivered instantly and cannot be "returned", so it is not refundable except where it failed to reach you at all.
• Shipping costs you arranged yourself — for example a courier you chose to send a stone back to us.

4. Damaged, missing, or the wrong stone

Gems travel in padded, sealed packaging. If your parcel arrives damaged, if a stone is missing, or if the stone is not the one you ordered, tell us within 48 hours of delivery and attach clear photographs of the outer parcel, the inner packaging, and the stone. Keep everything — do not throw the box away.

We then either send the correct stone or refund the amount you paid. Where a stone is found to differ materially from the description, carat weight, or certificate listed at the time of purchase, we refund the stone price in full and collect the parcel at our cost.

5. Cancellations

You may cancel a paid gemstone order any time before we hand it to the courier. Cancelled orders are refunded in full, including any certificate fee that had not yet been paid to a laboratory.

Once a parcel has been dispatched, the return process in section 2 applies instead — the stone has to travel back to us before the refund can be released.

6. Failed, duplicate, or debited-but-unpaid payments

If a payment fails or is cancelled, no charge stands and nothing further is due. If the same payment is taken twice, the duplicate is refunded automatically once our records are reconciled.

If money leaves your account but your order does not show as paid, write to advinamyaassociates@gmail.com with the payment reference from your bank or Razorpay receipt. We verify it with the payment provider and refund it if the order cannot be completed.

7. How and when the money comes back

Refunds are issued to the original payment method through Razorpay. We do not refund to a different bank account, a wallet, or in cash.

• Refund approved by us: within 2 working days.
• Money visible in your account: usually 5–7 working days after that, depending on your bank or card issuer. UPI refunds are often faster; international cards can take longer.

You will receive the refund reference by email. If the money has not appeared after 10 working days, write to us with that reference and we will chase it with the provider.

8. GST and your invoice

Where a refund is issued, a credit note is raised against the original GST invoice so your records stay correct. Keep the invoice we sent you until the refund has landed.

9. Starting a refund

Please include your order number, the email or Google account used at checkout, and photographs where the stone is damaged or incorrect.